GatherSG
Explore GatherSG, a case management and coordination system that helps public and social service agencies digitalise their operations.
Last updated 20 May 2025
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GatherSG: Digitalise public and social service operations with minimal effort
GatherSG is a government platform for digitalising and streamlining social service and public service operations.
Provides a case management and coordination system for various workflows (e.g. social service outreach, responding to seniors' distress calls, etc), with clear progress tracking and task management functionalities.
Enables efficient resource allocation and inter-agency collaboration.
Helped manage cases for over 100,000 vulnerable elderly and 35,000 tenants.
Assisted in nearly 400 life-threatening situations (when used with Personal Alert Button).
A lightweight case management and coordination system, GatherSG aims to help social service and public service agencies digitalise their operations in a fuss-free manner. It supports nine different tracks, including outreach, referral, coordination, case management, feedback and appeal. Today, it supports numerous initiatives such as increasing vaccination engagement amongst seniors, facilitating grocery voucher appeal, and more.
Promising to enhance productivity and spark virtual teamwork, the platform comes with features such as a kanban board, collaborative assessment, statistical dashboard and more. As part of the Singapore Government Tech Stack (SGTS), it is also highly adaptable for different use cases.
Why use GatherSG?
GatherSG is customisable and can easily meet your agency’s specific needs and use cases. With it, there's no need to force fit processes into your existing systems. What's more, your agency can leverage the shared infrastructure to enjoy cost savings.
The solution also allows you to track resource allocation for efficient inter-agency workflow and cross-collaboration, so you can reap the following benefits.
Features of GatherSG
See the big picture at one glance
Review tasks, statuses and bottlenecks and stay updated on the progress with kanban boards.
Schedule meetings conveniently
Set up meetings on a preferred conferencing platform and manage them centrally on Case Connect.
Transparent management
Drag and drop to allocate resources, and assign tasks to team members based on their availability.
An interface that is easy to use
From uploading documents to commenting, easily report on progress as well as control access.
Personal Alert Button (PAB)
By 2030, the number of seniors living alone is projected to reach 83,000. In a bid to help elderly persons live safely and independently, GovTech invented the PAB, a hardware Internet of Things (IoT) device. Installed in the homes of seniors currently living alone, this alert device allows them to call for help in the event of an emergency.
GatherSG is deployed in tandem with the PAB as the back-end case management system, which is supported by telecare operators and staff from Senior Activity Centres. With GatherSG, the personnel are alerted to new cases that have arisen and can keep an eye on those that require follow-up.
To date, the combined system has provided assistance to over 100,000 vulnerable elderly, 35,000 government rental flat tenants, and handled almost 400 life-threatening cases.
How to use GatherSG?
GatherSG is designed to wrap around the operational needs of the business team. Interested agencies can approach the GatherSG team to discuss suitable customisation and application. Request for a demo and try the service for yourself.
