Our Digital Government efforts

GovTech drives the digital government transformation across our nation. Our initiatives focus on creating user-friendly digital products, from helpful apps to informative websites and robust platforms, designed to streamline daily experiences of public services and provide robust support for businesses.

We encourage all citizens and businesses to explore and embrace these digital government solutions, crafted with your needs in mind.

Our mission

As the lead government agency driving Singapore’s Smart Nation initiative and the digitalisation of public services, GovTech's mission is clear: to build digital government products – such as intuitive apps, informative websites, and reliable platforms – that tangibly improve the lives of citizens and businesses, making Singapore a leading Smart Nation. 

By streamlining processes, government services become more accessible and convenient for everyone, regardless of location or technical proficiency. It also empowers businesses with efficient digital interfaces, fostering a more competitive and dynamic economy. Furthermore, a digitally transformed government can leverage data and technology to make more informed decisions, respond effectively to the evolving needs of its population, and ultimately enhance the overall quality of life for all Singaporeans.

What we do: Digitalisation of public services

The Digital Government Blueprint (DGB) plays a vital role in advancing our digital government efforts. It acts as a strategic roadmap, guiding the digitalisation of public services and ensuring a cohesive and citizen-centric approach to our digital government transformation. Through the DGB, we are streamlining processes, enhancing accessibility, and leveraging technology to provide better services for everyone.

Enhancing Digital Government Infrastructure

We integrate digital technologies into the experience of public services to bring about significant improvements in efficiency, accessibility, and overall user experience for our citizens. This digitalisation means simpler online transactions, faster service delivery, and more convenient access to essential government resources.

Advancing Smart City Technologies

GovTech strategically implements smart city solutions across Singapore, such as the Open Digital Platform (ODP) in Punggol Digital District (PDD), our nation's first smart city project. This platform enables seamless communication and data exchange between operations like building management, utilities, and transportation. It facilitates intelligent automation and optimised resource allocation, creating a more efficient urban environment.

What is a Digital Government Blueprint (DGB)?

The Digital Government Blueprint (DGB) is our comprehensive strategic plan that outlines the vision, mission, and key objectives for the ongoing digital government transformation within the public sector. It serves as a guiding framework for the digitalisation of public services, ensuring a coordinated and citizen-focused approach to leveraging technology across all government agencies in Singapore.

Key Objectives

• To make transacting with the government easy, seamless, and secure for all citizens and businesses.

• To empower government agencies through upskilling and fostering collaboration to drive the digitalisation of public services effectively.

• To leverage data and emerging technologies like AI to deliver citizen-centric digital services and enhance the productivity of government agencies.

• To actively engage citizens and businesses in the co-creation of digital services, ensuring they meet real needs and are user-friendly.

• To provide simplified user journeys and a single, convenient point of access to a wide range of government services online.

These objectives are intrinsically linked to our Smart Nation initiatives, working towards building a thriving digital economy and delivering tangible benefits to our target audience – citizens and businesses across Singapore.

Realising the ambitious goals of the Digital Government Blueprint (DGB) requires a collaborative effort involving businesses and ICT vendors. These collective endeavours are crucial in harnessing new technologies, better leveraging data insights, and driving the broader efforts to build a truly digital economy and society within Singapore.

Turning the Digital Government Blueprint (DGB) into a reality

These efforts, all supporting the overarching Smart Nation vision, are classified into the following key areas:

Engineering a Digital Government

Transacting with the government will be easy, seamless and secure. Government agencies will upskill and transform digitally.

Tech for Public Good

Our digital solutions are tailored to the needs of citizens and businesses, and empower them to achieve a greater quality of life.

AI and Data-driven Government

GovTech facilitates government-wide adoption of AI to deliver digital services and enhance productivity.

Citizen Engagement and Co-creation

Citizen engagement and co-creation helps us identify citizens’ needs more accurately and refine digital services..

User and Business Journeys

We are committed to providing citizens and businesses with a simplified user journey and a single touchpoint to government services.

Digital Identity

Singapore’s National Digital Identity Initiative (NDI) provides citizens and businesses with more convenient and secure online transactions.

Diversity and Inclusion

We are committed to diversity and inclusion in all areas of our work, including designing inclusive products and creating an inclusive tech community.

Sustainability

As part of Singapore's Green Plan 2030, GovTech is taking the lead in decarbonising public sector technology to secure a smart and sustainable future.

Key insights

Our progress in digital government transformation is reflected in positive feedback from citizens and businesses [PDF, 277KB]:

• 83% were very or extremely satisfied with government digital services for citizens.

• 97% of respondents agreed that G2C Digital Services have improved, and 98% would encourage their friends and families to use them.

• 94% of respondents rated the level of G2C services as close to the level of the best Digital Services they have used.

• 83% were very or extremely satisfied with government digital services for businesses.

• 95% of respondents agreed that G2B Digital Services have improved, and 97% would encourage their friends and families to use them.

• 88% of respondents rated the level of G2B services as close to the level of the best Digital Services they have used.

These insights highlight the positive outcomes of our digitalisation of public services and provide valuable direction for future improvements within the DGB.

Get involved & learn more

Ready to experience the benefits of a digital government firsthand? Whether you are a citizen looking for easier and more convenient interactions with the government, a business eager to explore partnership and innovation opportunities, or a government agency seeking to leverage shared technology platforms and expertise to further enhance the digitalisation of public services across Singapore – we encourage you to get involved. 

Contact us today to explore potential collaborations and contribute to building a more digitally smarter, more digitally connected Singapore for all.