Singpass Mobile hits one million users

98 per cent of all 2FA transactions done via SingPass Mobile or SMS 2FA OneKey token to be decommissioned in 2021

As of March 2020, the number of SingPass Mobile (SPM) users has surpassed one million.

Launched in October 2018, SPM provides a secure and convenient way for users to access government digital services from over 60 agencies using fingerprint, face recognition or a 6-digit passcode. Users can also view their MyInfo Profile, perform in-person identity verification via QR code, and access commonly used digital services through shortcuts.

Apart from government services, SPM also allows users to log in to selected private sector services. To date, 16 private organisations offer SPM Login to their customer portals. These include NTUC Income, NTUC U, AIA, Manulife, Prudential, and the grants portal on the Singapore National Employers Federation website. More private sector organisations will enable SPM Login in the coming year.

OneKey token to be phased out by 31 March 2021

To date, 3.5 million SingPass users have activated their two-factor authentication (2FA). 2FA is used for secure digital transactions and consists of a two-step login. There are three methods for 2FA. Users can use SPM, or key in a one-time PIN sent via SMS (SMS 2FA) or key in a one-time PIN generated on a physical OneKey token. Currently, 98 per cent of 2FA logins to government services use SPM or SMS 2FA, and only 2 per cent use OneKey token.

Due to the low usage, and the availability of alternative 2FA methods, the issuance and replacement of OneKey tokens will cease from 1 October 2020. From 1 April 2021, users will not be able to use OneKey tokens to access digital services.

During this transition period from 1 April 2020 to 31 March 2021, users are encouraged to refer to the instructional guides on how to set up their SPM app. Users who need further assistance can still visit any of the 46 SingPass counters island-wide.

For citizens with mobile phones that are unable to download apps, they can still set up and use SMS 2FA to continue accessing online services.

Kok Ping Soon, Chief Executive of GovTech, said, “The SingPass Mobile app is key to Singapore’s national digital identity initiative. We are encouraged by the strong support so far and will do more to promote the use of the app, so that more users can transact online with the government and the private sector easily and conveniently. We will also work with our partner agencies to help more citizens learn how to use SingPass Mobile, and continue to find new solutions which ensure security and convenience for our citizens.”

GovTech will be working closely with the Infocomm Media Development Authority (IMDA) and People’s Association to assist citizens during the transition. Citizens, including seniors, can sign up for IT classes conducted at selected community clubs / centres and IMDA’s Silver Infocomm Junctions to learn how to use SPM to access government digital services. Please visit IMSilver.sg for more information on IMDA’s Silver Infocomm initiatives.

ISSUED BY THE GOVERNMENT TECHNOLOGY AGENCY OF SINGAPORE AND THE CYBER SECURITY AGENCY OF SINGAPORE

About Singpass Mobile

Available for download on Google Play Store and Apple App Store, SingPass Mobile enables users to log in swiftly using their fingerprint, face recognition (for smartphones with this capability) or an easy-to-remember 6-digit passcode of their choice. For more information, refer to the instructional guides on how to set up the app.

For media enquiries, please contact:

Medha LIM (Ms)
Senior Manager
Communications & Marketing Group
Government Technology Agency of Singapore
Email: medha_lim@tech.gov.sg

Serene CHAN (Ms)
Assistant Manager
Communications & Marketing Group
Government Technology Agency of Singapore
Email: serene_chan@tech.gov.sg